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ShuttleUpAndTeach Refund, Return, and Cancellation Policy

 

Effective Date:10/29/2024

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1. Introduction At ShuttleUpAndTeach, we strive to ensure our customers are satisfied with their purchases. This policy outlines the terms and conditions for refunds, returns, and cancellations of our digital products and services. By purchasing from our website, you agree to the terms stated below.

2. Digital Products

  • Non-Refundable: Due to the nature of digital products, all sales are final. We do not offer refunds or returns once a digital product has been downloaded or accessed.

3. Online Courses and Subscriptions

  • Cancellation and Refunds: Online courses and subscriptions can be canceled within 14 days of purchase for a full refund, provided that the course or subscription has not been accessed or used. Once accessed, the course or subscription is non-refundable.

  • Prorated Refunds: For subscriptions longer than one month, prorated refunds may be available if the cancellation request is made within the first 14 days and the subscription has not been fully utilized.

4. Workshops and Webinars

  • Cancellation: You may cancel your registration for a workshop or webinar up to 7 days before the scheduled date for a full refund. Cancellations made within 7 days of the event are non-refundable.

  • Rescheduling: If you cannot attend a scheduled workshop or webinar, you may request to transfer your registration to a future event of equal value, subject to availability.

5. Physical Products (if applicable)

  • Returns: Physical products can be returned within 30 days of purchase, provided they are in their original condition and packaging. Return shipping costs are the responsibility of the customer.

  • Refunds: Refunds for returned physical products will be processed within 14 business days of receipt of the returned item. Refunds will be issued to the original payment method.

6. How to Request a Refund, Return, or Cancellation

  • Contact Support: To request a refund, return, or cancellation, please contact our customer support team at shuttleupandteach@gmail.com. Include your order number, the reason for your request, and any relevant details.

  • Processing Time: Refunds and cancellations will be processed within 14 business days of receiving your request. You will receive a confirmation email once your request has been processed.

7. Changes to This Policy We reserve the right to amend this Refund, Return, and Cancellation Policy at any time. Any changes will be posted on this page with an updated effective date. It is your responsibility to review this policy periodically for any updates.

8. Contact Us For any questions or concerns regarding this policy, please contact us at:

ShuttleUpAndTeach Email: shuttleupandteach@gmail.com Phone: (701) 807-8566 Website: www.shuttleupandteach.com

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By purchasing from ShuttleUpAndTeach, you acknowledge that you have read, understood, and agree to the terms of this Refund, Return, and Cancellation Policy. Thank you for your business!

This policy ensures that customers are clearly informed about their rights and the procedures for refunds, returns, and cancellations, fostering trust and transparency.

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